Clause 1 Introduction
1.1 This Delivery Policy (“Delivery Policy”) is only valid for products purchased from Marine Management Aquariums
1.2 This Delivery Policy has been developed to ensure the accurate and secure delivery of all purchases according to the customer’s delivery needs.
1.3 This Delivery Policy forms part of the agreement between Marine Management Aquariums and its customers.
Clause 2 Delivery Procedure
2.1 Once an order has been received and confirmed, no changes to the specified address and/or delivery option will be accepted, unless specifically acknowledged as being accepted by us.
2.2 After payment has been made, the customer will receive a order number, which they can use to track the delivery.
2.3 Orders will be delivered between 8am to 5pm on weekdays.
2.4 It is the sole responsibility of the the customer to ensure that someone is available to receive the order once it has reached the delivery address.
2.5 If no one is present at the address when the delivery is attempted, the products will be retained and a new arrangement, at an additional cost, may be made to deliver the order.
2.6 The person receiving the order is required to sign a delivery note as proof that the order has been delivered.
2.7 Before signing the delivery note, the person receiving is required to check the contents of the order received against the delivery note to ensure that the products are not damaged or missing any products.
2.8 Once the person has signed and agreed that the order is correct, undamaged and in good condition, the customer will not have a claim for any incomplete/ missing orders.
Clause 3 Delivery Areas
3.1 We deliver within Gauteng for free. Other locations, will need to be quoted on a case by case senario.
3.2 Customers are required to provide their physical address for delivery and contact details before completing their purchase. Products will be delivered to the physical address specified by the customer.
Clause 4 Delivery Fees
4.1 Delivery fees are calculated on checkout, according to the location of the delivery address.
Clause 5 Delivery Methods
5.1 Orders will be delivered using a courier(s) of our choice.
Clause 6 Delivery Time Frame
6.1 Without considering or being affected by external factors, local orders within South Africa will be delivered to the customer within the manufacturing lead-time, and Marine Managements Aquariums Logisitc time frame depending on the customers location.
6.2 Without considering or being affected by external factors, orders outside of South Africa will take approximately to be delivered the the delivery address.
Clause 7 Collection
7.1 In certain instances we permit collection of orders from customers, and in such instances no delivery fee will apply.
7.2 Should a customer wish to do this, they are required to specify that during the checkout process.
Clause 8 Disclaimer
8.1 We shall take all reasonable efforts to accurately reflect the products, purchase price and delivery charges of products on the website. However, should there be any errors of whatsoever nature on the website (which are not due to our fault), we shall not be liable to make good on a transaction based on any error, apart from refunding any monies paid by the customer to the us.
8.2 We will not be liable if delivery does not occur within the time frame mentioned in this Delivery Policy and cannot be liable for any loss occasioned by the delay in delivery.